You can follow the below steps to return:
1. Drop an email to email@example.com with the title "Request for Return/Refund (Order no #)" with pictures and a brief explanation of the reason for the return.
2. Upon email is received, customer service will further investigate and revert within 3-5 working days.
3. If the return is accepted, kindly proceed to pack the item with the original packaging and send it to:
Attention to: Mollifix (Order no #)
Lot 1808b, Jalan Kpb 3, Kawasan Perindustrian Balakong, 43300 Seri Kembangan, Selangor
4. Once the return goods is received by the warehouse, it will go through a Quality Check and a confirmation email will be sent to proceed with the refund.
5. Refunds will be done within 30 days after the confirmation.
- Refund is only acceptable if the received product has a manufacturing defect.
- Refund request to be emailed within 14 working days from the date item received
- No exchange policy if the size does not fit
- Mollifix will not be responsible for any loss of shipment during the return transit