Shipping and Fulfillment
Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 48 hours.
Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.
How do I track my order status?
You can track your order online 24 hours/7 days by following these steps:
- Go to the shipping courier provider website
- Enter your tracking number.
- Press "Track now" to process
If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 24 hours after shipping
Please email us at email@example.com with your order number and the item’s details if you are still unable to track your parcel by the following business days after the item has been shipped out. We will assist you to resolve the issue with immediate action.
When will I receive my Order?
After your order is shipped out, you can expect to receive your order within the following time frame:
- West Malaysia: 1 - 3 working days (except weekend and public holidays)
- East Malaysia: 3 - 5 working days (except weekend and public holidays)
Please reach out to us by email at firstname.lastname@example.org if there is any damage to your received parcel. We will assist with the issue immediately.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 1 to 3 business days for West Malaysia and 3 to 5 business days for East Malaysia areas.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
How can I know the exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination, and the courier partner's delivery schedule in your location.
Can I cancel my order after the order has been shipped?
Unfortunately, we are unable to accommodate your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house address or office address.